Shipping Policy

Kexuvia Shipping Policy

At Kexuvia, operated by Guangzhou Mirui Trading Co., Ltd., we strive to offer efficient, dependable, and transparent delivery services for all international orders. We work with established international logistics carriers and regional fulfillment centers to ensure your purchases arrive safely.

1. Order Processing Timeframe

  • Standard Processing Window: All orders are verified, packaged, and handed over to shipping carriers within 1–5 business days following successful payment authorization.

  • Peak Period Notice: Order dispatch may take slightly longer during public holidays, promotional sales events, or periods of high seasonal order volume.

  • Dispatch Schedule: Orders placed on weekends or official public holidays will enter processing on the next available business day.

Upon parcel dispatch from our fulfillment facility, a shipping confirmation email containing your tracking details will be sent automatically.

2. Shipping Rates & Delivery Timeframes

Shipping Method Estimated Delivery Time Shipping Fee
Standard International Shipping 10–20 business days $4.99 USD

  • Total Delivery Estimate: The overall time to receive your package consists of the 1–5 business days processing window plus the 10–20 business days transit timeframe.

  • Transit Variables: Actual delivery speeds depend on the destination country, regional postal efficiency, local customs clearance inspection speeds, and seasonal transit delays.

3. Fulfillment Origin & Logistics Routing

To streamline international delivery speeds, orders may be dispatched directly from our central warehouse in Guangzhou or our trusted regional partner fulfillment hubs based on stock availability and your destination country.

4. Order Tracking & Status Updates

Once your parcel is dispatched, you will receive a digital Shipping Confirmation Email containing your assigned carrier name and unique tracking code.

Tracking Tip: Tracking status updates may take 24–48 hours to display active scans after the initial shipping label is generated.

5. Address Modifications & Accuracy

  • Pre-Fulfillment Edits: If you need to correct or update your shipping address, please contact service@kexuvia.com immediately. Address changes can only be accommodated before the parcel enters fulfillment processing or carrier pickup.

  • Post-Dispatch Policy: Once an order is handed over to the courier, delivery addresses cannot be changed. Customers are responsible for ensuring all address details (including street name, door/unit number, and postal code) are accurate at checkout.

6. Delayed, Lost, or Stolen Shipments

If your tracking status remains un-updated for more than 7 consecutive business days, or if your package exceeds the estimated delivery window:

  1. Please inspect your shipping confirmation to verify your delivery address;

  2. Contact our support team at service@kexuvia.com with your Order Number and Tracking Code.

Our team will initiate a trace investigation with the shipping carrier and provide a suitable resolution, such as a free reshipment or full refund.

7. Merchant & Customer Support Information

If you have any questions regarding your shipment, active order tracking, or delivery status, please contact our support desk:

  • Brand Name: Kexuvia

  • Legal Operating Company: Guangzhou Mirui Trading Co., Ltd.

  • Corporate Address: Room 203, 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Street, Baiyun District, Guangzhou, Unit D3478

  • Customer Support Email: service@kexuvia.com

  • Contact Telephone: 157-8964-8494

  • Official Website: https://www.kexuvia.com