Contact Us

We’re Here to Help

At Kexuvia, operated by Guangzhou Mirui Trading Co., Ltd., we are dedicated to delivering responsive, transparent, and dependable support throughout every step of your shopping journey.

Whether you need detailed product specifications, assistance tracking an active shipment, guidance on returns and refunds, or help resolving an order inquiry, our customer care specialists are always available to assist.

💡 Quick Assistance: You can find immediate solutions to most common inquiries—including order updates, supported payment gateways, estimated delivery windows, and return guidelines—by reviewing our comprehensive [FAQ Page].

📧 Customer Support Contacts

If your question is not covered in our FAQ, or if you need personalized order support, please reach out to our team using the contact details below:

  • Brand Name: Kexuvia

  • Legal Operating Company: Guangzhou Mirui Trading Co., Ltd.

  • Corporate Office Address: Room 203, 2nd Floor, No. 4 Yuejia 2nd Street, Shimen Street, Baiyun District, Guangzhou, Unit D3478

  • Customer Support Email: service@kexuvia.com

  • Contact Telephone: 157-8964-8494

  • Official Website: https://www.kexuvia.com

⏰ Support Hours & Response Expectations

  • Service Days: Monday – Friday

  • Target Response Window: Within 24–48 business hours

When reaching out about an existing purchase, please include your Order Number and checkout email address to help us resolve your request as efficiently as possible.

Thank you for choosing Kexuvia. We appreciate your trust and look forward to assisting you!